Privacy Policy

Last Updated: December 23, 2025

At Konkani.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Optional profile details such as learning goals, native language, and proficiency level
• Contact Information: Email address or other contact details if you reach out to our support team
• Payment Information: Subscription and payment data processed through Apple's App Store and RevenueCat (we do not directly store credit card information)

1.2 Usage Data

We automatically collect certain information about your device and how you interact with our app:

• Learning Activity: Lessons completed, quiz scores, practice sessions, conversation history with AI tutor, progress metrics
• Device Information: Device type, operating system version, unique device identifiers, mobile network information
• Log Data: IP address, app version, time and date of access, pages viewed, time spent on pages, and other diagnostic data
• Audio Data: Voice recordings when you use speech recognition features (processed in real-time and not permanently stored unless you choose to save them)

1.3 Analytics and Tracking

We use analytics tools to understand app performance and user behavior:

• App crashes and errors
• Feature usage statistics
• Session duration and frequency
• User engagement metrics

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide and Maintain Services: To operate and maintain the Konkani.ai app and deliver personalized learning experiences
• Personalization: To customize content, recommendations, and learning paths based on your progress and preferences
• AI-Powered Features: To provide conversational AI tutoring, feedback, and language processing through our OpenAI integration
• Communication: To send you technical notices, updates, security alerts, and support messages
• Analytics and Improvement: To analyze usage patterns, improve app features, and develop new functionality
• Subscription Management: To process payments, manage subscriptions, and provide customer support
• Legal Compliance: To comply with legal obligations and protect our rights and users' safety

3. Data Storage and Security

3.1 Data Storage with Supabase

Your data is securely stored using Supabase, an open-source backend-as-a-service platform:

• Location: Data is stored on secure cloud servers provided by Supabase, which uses AWS infrastructure
• Encryption: All data is encrypted in transit using TLS/SSL encryption and at rest using AES-256 encryption
• Access Control: Strict access controls and authentication mechanisms protect your data from unauthorized access
• Backup: Regular automated backups ensure data availability and recovery capabilities
• Retention: User data is retained as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements

3.2 Security Measures

We implement industry-standard security measures to protect your information:

• Secure authentication and password hashing
• End-to-end encryption for sensitive data
• Regular security audits and vulnerability assessments
• Secure API connections and data transmission
• Limited employee access to user data on a need-to-know basis

Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We integrate with the following third-party services to provide and improve our app functionality:

4.1 OpenAI

Purpose: Powers our AI conversation tutor and natural language processing features

• Data Shared: Your conversation text input, language learning queries, and context necessary for AI responses
• Processing: OpenAI processes your input to generate personalized responses, corrections, and educational content
• Retention: OpenAI may retain data for up to 30 days for abuse monitoring, but does not use your data to train their models
• Privacy Policy: https://openai.com/policies/privacy-policy

4.2 RevenueCat

Purpose: Manages subscription payments, billing, and in-app purchase infrastructure

• Data Shared: User ID, subscription status, purchase history, device information, and App Store receipt data
• Processing: RevenueCat processes subscription events and provides analytics on subscription performance
• Payment Processing: Actual payment processing is handled by Apple's App Store; RevenueCat does not store credit card information
• Privacy Policy: https://www.revenuecat.com/privacy

4.3 Apple App Store

Purpose: Handles all payment transactions and subscription management

• Data Shared: Purchase information and App Store account details managed by Apple
• Privacy Policy: https://www.apple.com/legal/privacy/

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services (Supabase, OpenAI, RevenueCat) as described above, who assist in operating our app
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect and defend our rights, property, or safety, or that of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: When you explicitly consent to sharing your information

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated personal data
• Export: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications (you'll still receive essential service notifications)
• Restrict Processing: Request limitation on how we process your data

To exercise these rights, please contact us at privacy@konkaniai.com. We will respond to your request within 30 days.

7. Children's Privacy

Konkani.ai is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and third-party service providers.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are legally required to retain certain data.

10. Cookies and Tracking Technologies

Our mobile app does not use cookies. However, we use similar tracking technologies such as:

• Local Storage: To store app preferences and cache data for offline use
• Analytics SDKs: To collect usage statistics and app performance data
• Session Identifiers: To maintain your logged-in state and app sessions

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification to your registered email address
• Displaying a prominent notice in the app

Your continued use of Konkani.ai after changes are posted constitutes your acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

14. Terms of Service

14.1 Acceptance of Terms

By accessing and using Konkani.ai, you accept and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

14.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use Konkani.ai for personal, non-commercial language learning purposes.

14.3 Subscription Terms

• Free Trial: New users may receive a 7-day free trial of Premium features. You will not be charged if you cancel before the trial ends.
• Automatic Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period.
• Cancellation: You may cancel your subscription at any time through your App Store account settings.
• Refunds: Refund requests are handled by Apple according to their policies.

14.4 User Conduct

You agree not to:

• Use the app for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Reverse engineer or decompile the app
• Share your account credentials with others
• Use the app to harass, abuse, or harm others

14.5 Intellectual Property

All content, features, and functionality of Konkani.ai are owned by us and protected by copyright, trademark, and other intellectual property laws.

14.6 Disclaimer of Warranties

Konkani.ai is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

14.7 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the app.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Thank you for trusting Konkani.ai with your language learning journey. We are committed to protecting your privacy and providing you with the best learning experience possible.